SolarWinds

EMEA Partner Summit 2020

The annual EMEA Partner Summit will take place February 3 – 7, 2020, in Berlin, Germany.

This event will be a fantastic opportunity for partners to network and learn from our experts. Please let us know if you are interested in attending by clicking the registration link below.


Register Now
SolarWinds

The Event


This year the Partner Summit will consist of both sales and technical training:

The SolarWinds Sales Expert (SSE) Accreditation Sales Training
will cover the following modules:

  • Network Performance Monitor
  • Network Traffic Analyzer
  • Network Configuration Manager
  • Server and Application Monitor
  • Access Rights Manager

The SolarWinds Certified Professional (SCP) Technical Training
will cover the following modules, please choose one track to study:

  • Access Rights Manager
  • Architecture and Design
  • Database Performance Analyzer (beta)

You can only take training for one track. However, you may do the exam for multiple tracks on the final day.

Sales Focus

February 4 – Plenary Session

February 5 – SSE Training and Accreditation

Technical Focus

February 3 – 6 – Technical Training

February 4 – Plenary Session

Please choose one track to study:

  • Access Rights Manager
  • Architecture and Design
  • Database Performance Analyzer

SCP Exams

Take the SCP Exam(s) for free

Please Note: You can only take training for one track. However, you may do the exam for multiple tracks on the final day

Location and Accommodation


This event will take place at the nHow Berlin Hotel, just 20 minutes from Tegel Airport.

The nhow Berlin hotel is a design classic in the ultra-trendy area between Friedrichshain and Kreuzberg in Berlin. Bars, cafés, restaurants, shops and clubs are all part of the lively hub here. You'll experience astonishing design, special service and a unique stay in Europe’s first hotel dedicated music. Be it international cuisine in Fabrics, fresh cocktails in Envy bar, or breathtaking views of the river Spree from our terrace – nhow is the place to be!


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SolarWinds

Agenda


Sales Agenda

Monday, February 3, 2020

Arrival, Event Registration, and Welcome Buffet– nhow Hotel Berlin

13:00 – 17:00

Scheduled Partner 1:1 Functional leadership teams

18:00

Registration and Welcome Drinks

19:00

Welcome Dinner

Tuesday, February 4, 2020

08:45

Welcome Address

Ludo Neveu

09:00

SolarWinds 2020

Ludo Neveu

09:30

SolarWinds Product Strategy

Sandy Orlando

10:15

Coffee Break

10:30

Setting You Up for Success – Part 1

Kevin Bury

11:15

Setting You Up for Success – Part 2

Andrea Webb

12:00

Lunch

13:00

Keynote: Customer Testimonial – SolarWinds Plus

Santosh Pathak, System Manager - Sheikh Khalifa Hospital

13:45

Partnering with SolarWinds

Matt Clark

14:15

Live Webcast: IT Operations Management with SolarWinds

John O’Callaghan, Sascha Giese; Patrick Knoope, Michael Halpin

15:00

Coffee Break

15:15

Channel Champions

Sascha Giese

15:45

Executive Panel

Ludo Neveu, Sandy Orlando, Kevin Bury, Andrea Webb, Kevin Flanagan

16:00

Wrap-up

John O Callaghan

17:00

Departure from Lobby for Drinks Reception and Partner Awards Dinner

Wednesday, February 5, 2019

10:00 – 13:00

Scheduled Partner 1:1 Functional leadership teams

09:30 – 14:00

SSE Training

John O’Callaghan

SolarWinds

TechAgenda



Security Event Manager (SEM) and Access Rights Manager (ARM)

FEBRUARY 3 - DAY 1

Morning Session

9:00 – 9:30

SEM Architecture and Configuration

9:30 – 10:30

SEM Managing Nodes and Connectors

10:30 – 10:45

Break

10:45 – 12:00

SEM Using Events Search and nDepth

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:00

SEM Deploying Agents, File Integrity Monitoring, and USB Defender

2:00 – 2:45

SEM Building Rules and Using Automated Actions

2:45 – 3:00

Break

3:00 – 5:00

SEM Managing Groups and Using the Reports Application

FEBRUARY 5 - DAY 2

Morning Session

9:00 – 9:30

Best Practices and Log Management

9:30 – 10:30

SEM Common Pitfalls and Troubleshooting

10:30 – 10:45

Break

10:45 – 12:00

SEM Review

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:00

ARM Architecture and Requirements

2:00 – 2:45

ARM Configuration, Scans, and Logga

2:45 – 3:00

Break

3:00 – 5:00

ARM Configuration, Scans, and Logga (continued)

FEBRUARY 6 - DAY 3

Morning Session

9:00 – 9:30

ARM Group Membership and Using the Group Wizard

9:30 – 10:30

ARM Templates and User Provisioning

10:30 – 10:45

Break

10:45 – 12:00

ARM Security Monitoring, Alerting, and Reporting

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:00

ARM Environment Analysis and Scenarios

2:00 – 2:45

ARM Workflows and Data Ownership

2:45 – 3:00

Break

3:00 – 4:00

ARM Approval Processes, Recertification, and Department Profiles

4:00 – 5:00

Final Review

FEBRUARY 7 - DAY 4

Morning Session

8:00 – 8:30

Arrival, Setup, and Exam Registration Emails

8:30 – 10:00

Proctored Exam

Database Performance Analyzer (DPA)

FEBRUARY 3 - DAY 1

Morning Session

8:30 – 8:45

Welcome and Introductions

8:45 – 9:30

Lab Logons, Troubleshooting, THWACK ® Forum Registration

9:30 – 10:45

What is Database Performance Analyzer?

10:45 – 11:00

Break

11:00 – 12:00

Database 101

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 3:00

DPA Requirements and Installation

3:00 – 3:15

Break

3:15 – 4:00

Registering Instances

4:00 – 5:00

Hands-on Labs

FEBRUARY 5 - DAY 2

Morning Session

8:30 – 9:30

The DPA Approach to Investigating Performance Issues Part 1

9:30 – 10:30

The DPA Approach to Investigating Performance Issues Part 2

10:30 – 10:45

Break

10:45 – 12:00

The DPA Approach to Investigating Performance Issues Part 3

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:00

DPA Alerting

2:00 – 2:45

Custom Metrics

2:45 – 3:00

Break

3:00 – 4:30

Hands-On Lab

4:30 – 5:00

SCP Test Discussion and Sign-Up

FEBRUARY 6 - DAY 3

Morning Session

8:30 – 9:45

DPA Scaling and Scaling Options

9:45 – 10:30

Hands-On Lab

10:30 – 10:45

Break

10:45 – 11:30

DPA Reporting

11:30 – 12:00

Managing User Accounts

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:00

Hands-On Lab

2:00 – 2:45

DPAIM (Part 1)

2:45 – 3:00

Break

3:00 – 3:30

DPAIM (Part 2)

3:30 – 4:30

DPA REST API

4:30 – 5:00

Q/A and SCP Prep

FEBRUARY 7 - DAY 4 – TESTING

Morning Session

8:00 – 8:30

Arrival, Setup, and Exam Registration Emails

8:30 – 10:00

Proctored Exam

Architecture & Design

FEBRUARY 3 - DAY 1

Morning Session

8:30 – 9:00

Welcome and Introductions

9:00 – 10:30

Architecture & Design – Orion® Platform Architecture

10:30 – 10:45

Break

10:45 – 12:00

Architecture & Design – Orion Platform Licensing

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 3:00

Architecture & Design – Orion Platform Deployment: Overview

3:15 – 3:30

Break

3:30 – 5:00

Architecture & Design – Orion Platform Deployment: Scalability Engines/Orion Installer

FEBRUARY 5 - DAY 2

Morning Session

9:00 – 10:30

Architecture & Design – Orion Platform Services Explained

10:30 – 10:45

Break

10:45 – 12:00

Architecture & Design – Polling Best Practices

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:45

Architecture & Design – Polling Best Practices

2:45 – 3:00

Break

3:00 – 4:00

Architecture & Design – Integrating with the Orion Platform

4:00 – 4:30

Architecture & Design – New Orion Platform Releases

4:30 – 5:00

Architecture & Design – Review and Summary

FEBRUARY 6 - DAY 3

Morning Session

9:00 – 10:30

Architecture & Design – SQL Server Best Practices

10:30 – 10:45

Break

10:45 – 11:15

Architecture & Design – SQL Server Best Practices

11:30 – 11:45

Architecture & Design – SQL Server Queries

11:45 – 12:00

Troubleshooting Track – Troubleshooting Tools

12:00 – 1:00

Lunch

Afternoon Session

1:00 – 2:45

Troubleshooting Track – Your First Five Minutes With Orion Diagnostics

2:45 – 3:00

Break

3:00 – 4:30

Troubleshooting Track – Your First 5 Minutes With Orion Diagnostics

4:30 – 5:00

Revision of Content/SCP/Open Q&A

FEBRUARY 7 - DAY 4

Morning Session

8:30 – 9:00

Welcome and Introductions

8:00 – 8:30

Arrival, Setup, and Exam Registration Emails

8:30 – 10:30

Proctored Exam Session 1

10:30 – 10:45

Break

10:45 – 12:45

Proctored Exam Session 2

Sales Day Only - TUESDAY

9:00 – 12:00

Sales Track

12:00 – 1:00

Lunch

1:00 – 5:00

Sales Track

2:00 – 4:00

Architecture & Design – SQL Server Best Practices

4:30 – 5:00

Architecture & Design – SQL Server Queries

Plenary & Session

Tuesday, February 4, 2020

08:45

Welcome Address

Ludo Neveu

09:00

SolarWinds 2020

Ludo Neveu

09:30

SolarWinds Product Strategy

Sandy Orlando

10:15

Coffee Break

10:30

Setting You Up for Success – Part 1

Kevin Bury

11:15

Setting You Up for Success – Part 2

Andrea Webb

12:00

Lunch

13:00

Keynote: Customer Testimonial – SolarWinds Plus

Santosh Pathak, System Manager - Sheikh Khalifa Hospital

13:45

Partnering with SolarWinds

Matt Clark

14:15

Live Webcast: IT Operations Management with SolarWinds

John O’Callaghan, Sascha Giese; Patrick Knoope, Michael Halpin

15:00

Coffee Break

15:15

Channel Champions

Sascha Giese

15:45

Executive Panel

Ludo Neveu, Sandy Orlando, Kevin Bury, Andrea Webb, Kevin Flanagan

16:00

Wrap-up

John O Callaghan

17:00

Departure from Lobby for Drinks Reception and Partner Awards Dinner

SolarWinds

Agenda


SCP – Technical

February 3 – 7:

Technical Focus

Keynote speakers

Plenary session

Technical training – Access Rights Manager (ARM) and Architecture and Design (A&D)

SolarWinds Certified Professional exams – Network Performance Monitor (NPM), Architecture and Design (A&D), Server & Application Monitor (SAM), NetFlow Traffic

Analyzer (NTA), Network Configuration Monitor (NCM), and Access Rights Manager (ARM)


SSE – Sales

February 4 – 5:

Sales Focus

This year’s agenda packs in all the sessions you’ve been asking for, including:

Keynote speakers

Plenary session

Expert sales sessions

Executive panel

SolarWinds Sales Expert Accreditation (SSE)


Our NEW SolarWinds Sales Expert (SSE) Accreditation will enable you to:

  • Explain to your customers why SolarWinds is a great option to solve their IT challenges.
  • Qualify, position, and price flagship SolarWinds Network Management, Systems Management and Security Monitoring solutions.
  • Differentiate SolarWinds solutions from alternatives in the market.

The complete series, facilitated by John O’Callaghan, Director of International Product Marketing, will cover the following SolarWinds modules:

  • Network Performance Monitor
  • Network Traffic Analyzer
  • Network Configuration Manager
  • Server and Application Monitor
  • Access Rights Manager

Once you've attended both sessions and successfully passed the assessment, you'll receive a digital badge, an accreditation certificate noting your accomplishment as a SolarWinds Sales Expert (SSE)! Please reach out to your SolarWinds contact directly if you have any questions about this program.

SolarWinds

Why Attend?


  • Learn from the best by having direct access to SolarWinds sales and technical trainers
  • Take advantage of ample networking opportunities with time between sessions to share expertise with other attendees
  • Showcase your sales expertise by getting an SSE Accreditation
  • Showcase your technical expertise by getting an SCP Certification
  • Take the SCP exam(s) free of charge
  • Receive exclusive SolarWinds SWAG

“It was a superb week. I learned a lot and met loads of people. I'd recommend it to anyone who wants to learn. The teams are so friendly and the whole event was well organised.”

– Robert C. Browning


Register Now

Convince your boss - Technical Agenda


Download the Technical Agenda and The Justification Letter here

Convince your boss - Sales Agenda


Download the Sales Agenda and The Justification Letter here

Trainers


Register Now
SolarWinds Jason Dee

Kevin Bury

SVP, Operations

Kevin Bury is senior vice president of customer experience at SolarWinds. Bury has built and led customer-focused teams and companies for more than 30 years. He is passionate about creating outstanding experiences for SolarWinds customers, through the growth and support of teams that work to build strong customer relationships over time. Currently, his teams spearhead several customer success initiatives designed to pave the way to further improve experiences for SolarWinds customers and partners, from trial, to purchase, through deployment, and into production. 

In the last two years, the SolarWinds ® Support and Customer Success teams have received numerous awards and accolades for their accomplishments and contributions to SolarWinds overall success, including:

  • The Network Products Guide IT World Gold Medal Award for IT Customer Service Team of the Year
  • The Network Products Guide IT World Gold Medal Award for IT Customer Service Executive of the Year
  • A Silver Stevie ®  Award for Innovative Use of Technology in Customer Service
  • Five Bronze Stevie Awards for Innovation in Business-to-Business Events, Contact Center of the Year in Technology Industries, and Outstanding Sales & Customer Service in Technology Industries
 

Bury continues to focus on improving recruitment, training, knowledge sharing, and mentoring practices; efforts intended to result in increased advancements in team efficacy, and customer satisfaction scores. Ask him, and he'll tell you that the best ideas come from listening to his team, SolarWinds customers, and our outstanding partner community.

SolarWinds Jason Dee

Ludovic Neveau

GVP, Sales

Ludovic Neveu is group vice president of Europe, the Middle East, and Africa (EMEA) Sales at SolarWinds. Neveu brings over 22 years of experience in IT sales, business development, and operations in Europe, and has worked extensively with partners, system integrators and value-added resellers. Neveu leads the overall EMEA sales strategy and manages both direct and indirect sales teams. Before joining the company, Neveu was vice president EMEA of Embarcadero Technologies (acquired by Idera) and held senior sales and executive marketing positions at CodeGear, Borland Software Corporation, and Symantec.
He mentors and invests in startups, and is a graduate of the Paris School of Business.

SolarWinds Jason Dee

Sacha Dawes

Director, Product Marketing

Sacha joined SolarWinds in 2018, where he leads product marketing for the SolarWinds® IT Operations Management product portfolio. He brings multiple years of experience from product management, product marketing, and business management roles at Microsoft, NetIQ, Gemalto, and Schlumberger. Originally from the U.K., Sacha lives in Austin, TX.

SolarWinds Jason Dee

Edwin Barbieri

Senior Technical Trainer

Edwin Barbieri is a SolarWinds ® Certified Professional ® instructor, with two decades of experience in the information technology industry. He has been teaching technical courses for the last fifteen years. Ed has experience in traditional classroom training, virtual classroom training, and content development.

He specializes in creating an inviting environment that allows learners to bring real-world examples into the conversation. Ed's style is encouraging, positive, and makes difficult concepts easy to understand. Ed has a passion for teaching and enjoys the moment when his students grasp the concepts.

SolarWinds Jason Dee

Jason Dee

Technical Trainer

Jason Dee is a Technical Trainer at SolarWinds with over 15 years of experience in the IT industry.Joining SolarWinds in late 2013, most of his tenure has been focused on supporting SolarWinds security products like Security Event Manager (formerly Log & Event Manager) and Patch Manager.

He has assisted with extraneous projects— such as our previous knowledgebase migration— which required regular coordination with various internal departments like Product Development, Sales, Engineering, and Information Development. His focus at SolarWinds is now in a training capacity but still with an emphasis on security by providing regular training to customers, employees, and SolarWinds partners on products like Security Event Manager, Access Rights Manager, and Virtualization Manager.

Exam Preparation


Download exam prep guides here

SolarWinds

Networking


We are very excited about this year’s networking activities! On February 4th, get ready to be impressed by the one-of-a-kind view from Germany’s highest bar in Berlin’s TV Tower! Of course, there will be the Annual Partner Awards Dinner where we will recognize and praise our partners’ efforts*. The night will end with a traditional German dinner and lots of beer (!!) at one of the best Bavarian-styled restaurants in town.

© 2019 SolarWinds Worldwide, LLC. All Rights Reserved.